“These changes allow us to maintain an extensive branch presence across the country. TSB chief customer officer Robin Bulloch said, “Closing branches is an incredibly difficult decision to take, but we have to respond to the changes in the way people bank and provide the right mix of services for all our customers now and into the future. The bank is planning on keeping those stores to enable 90% of its customers to have just a 20-minute or less drive to their local bank. In 2021 there are currently 290 TSB banks but the closures starting in 2022 will take this number down to 220. TSB first announced in 2020 that it planned to close 164 branches and these were earmarked for closure between January and June 2021 and before this, in 2019 a total of 82 branches closed their doors for the last time.
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